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FAQ

WHAT ARE YOUR HOURS OF OPERATION?

We are open to accept your calls Monday through Friday from 8:00 a.m. to 4:30 p.m. Pacific Time. Back to Top

HOW DO I PLACE AN ORDER?

There are four easy ways to place an order with Pacific Northwest Publishing! We describe details of each in our Customer Service section, How to Order. Back to Top

IS IT SAFE TO ORDER ONLINE?

Your security is extremely important to us. Hence, we have installed the most secure methods available to protect your data. The server that hosts our shopping cart uses 128-bit encryption to encode all sensitive customer and order data before it is transmitted to us. We use SSL (Secure Socket Layer) technology to create a secure connection between your computer and our server. In addition, we do not share the information you provide us with anyone outside of our company, nor is it shared unnecessarily within our company. For your added safety, while we do store some of the information you give us in our database, we delete credit card information after each transaction is complete. Back to Top

HOW DO I PAY?

We accept checks, money orders, purchase orders and credit card payments (MasterCard and Visa). Find details in our Customer Service section, How to Order. Back to Top

WHAT ABOUT SALES TAX?

We are required by law to charge sales/use/excise taxes in those states in which we have established nexus by physically offering our products for sale (for instance at a trade show). Currently, we are charging sales/use/excise taxes in California, Florida, Hawaii, Pennsylvania, Texas, and Washington.

If your state allows tax exemption for educational products and you live in one of these states, you may provide us with the appropriate state certificate and we will not charge tax. Materials purchased with a certificate of tax exemption, however, MUST be ordered by phone, fax, or mail. The appropriate certificate of tax exemption must be on file in our office or included with your order.

Sales tax for residents in the above listed states will apply to all orders placed online, whether or not they have tax exemption.

Customers residing outside of these states will not be required to pay taxes on their purchases.

If you have further questions regarding sales taxes, please call 1-866-542-1490.Back to Top

WHAT ARE MY SHIPPING OPTIONS?

Standard U.S. shipping and handling fees are 7% of your order, with a minimum of $5. We ship UPS Ground and will, therefore, require a street address. If you wish to expedite shipping, please call us for additional charges (1-866-542-1490). Please call 1-541-345-1490 for information on international shipping rates.Back to Top

WHEN WILL I RECEIVE MY ORDER?

In general, you will receive your materials within 7-10 business days from receipt of your order. We strive to shorten this time, but occasionally, it may take a bit longer. Back to Top

WHAT IS YOUR GUARANTEE?

You will be 100% satisfied with any product you order from Pacific Northwest Publishing. If, for any reason, you are not, simply return your order within 30 days in salable condition for full refund, credit, or exchange (less shipping fees). Back to Top

DO YOU OFFER FREE PREVIEW COPIES OF YOUR PRODUCTS?

We offer a 30-day satisfaction guarantee, which is, in effect, a preview of our products. Back to Top

WHAT IS YOUR RETURN POLICY?

If you are dissatisfied with your purchase, return it within 30 days of receipt. For details on how to ship back to us, see our Customer Service section, Return Policy. Back to Top

CAN YOU FILL AN INTERNATIONAL ORDER?

Yes, we can. Find details in our Customer Service section, International Orders. Back to Top

I'M HAVING TROUBLE USING A PACIFIC NORTHWEST PUBLISHING CD, DVD, OR FILE.

Please refer to our Customer Service section, Technical Support. Back to Top